terms and conditions

ARTICLE 1: PURPOSE

These general conditions of sale govern the contractual relationship between PETIT CHELEM and its customers. Any order validated by the consumer implies the latter's unreserved acceptance of these general conditions of sale. These conditions may be modified by PETIT CHELEM. In this case, the applicable conditions will be those in force on the site at the time of validation of the order by the consumer.

These general conditions will apply from 1 October 2023.

ARTICLE 2: CONTRACTUAL INFORMATION

In accordance with the provisions of the French Consumer Code, the online shop set up by PETIT CHELEM as part of its website includes the following information:

- A legal notice allowing precise identification of PETIT CHELEM;

- A presentation of the essential characteristics of the goods offered;

- An indication in euros of the price of the goods and services and the delivery charges;

- An indication of the costs of payment, delivery or performance;

- The validity of the offer and its price;

- The existence of a right of withdrawal.

All the information on the petitchelem.com website is initially presented in French.

ARTICLE 3: PRODUCTS

 a. Prices

The prices of our products on the site are given in euros, inclusive of all charges but excluding delivery costs. They are applicable when the order is validated by the consumer (subject to availability). 

It should be noted that if items have an inconsistent price on the PETIT CHELEM website (e.g. a bag at 1 euro, a reel of ropes at 4 euros...), PETIT CHELEM will be able to refuse to deliver to the customer and this order will be cancelled or returned to PETIT CHELEM by the customer if it had been delivered by mistake.

Depending on the value of the order and the shipping destination, shipping costs may be added to the order total (see Shipping below).

Prices are subject to French VAT and any change in the legal rate of this VAT will be implicitly passed on to the prices of the products presented on the Petitchelem.fr website on the date stipulated by the relevant implementing decree.

Items will be dispatched free of tax if they are sent to a country outside the European Union or to French overseas departments and territories. However, customers will be obliged to declare these items on receipt.

The public prices displayed generally correspond to the sales prices recommended by the manufacturers.

b. Availability

The offers presented by PETIT CHELEM are only valid while stocks last. In the event of unavailability and in accordance with article L 121-20-3 of the French Consumer Code, you will be informed by e-mail or telephone of the items that are out of stock.

The purchaser will then have 72 working hours (excluding Saturdays, Sundays, public holidays or non-working days) from the date of purchase to request cancellation, reimbursement of the sums paid or exchange of the order within the limit of an equivalent total price by contacting us by e-mail at contact@petitchelem.fr.

After this period and if no request is made on your part, your order will be sent to you with the available items and only these items will be invoiced to you. Unavailable items will be refunded by the same method of payment used by the customer to pay for the order.

The customer has the possibility of reserving goods on order from our suppliers. If the order is incomplete, PETIT CHELEM reserves the right to dispatch the goods when all the items in the order are in stock. The customer can ask PETIT CHELEM for immediate delivery of the incomplete order in return for the cost of postage for the second shipment.

c. Conformity of product offers

The products offered comply with current French legislation and the standards applicable in France. In accordance with article L 111-1 of the French Consumer Code, the consumer has the possibility of knowing the essential characteristics of the products he/she wishes to purchase before placing a final order. Professional players are likely to play with different racquets than those shown.

d. Discount codes and gift vouchers

Discount codes : 

Simply insert the code in the ‘Promo Code’ bar on the order page of your basket, and the discount will be applied immediately. Please note that discount codes are not cumulative and always have a validity period.

Gift vouchers:

If you order a gift voucher on our site, we will send you the gift voucher by email, indicating on the voucher the discount code that the recipient can use to spend the credit received. You will receive the cheque by email in pdf format, so you can print it out and give it in person to the person of your choice.

ARTICLE 4: THE ORDER

a. Placing the order

These general terms and conditions of sale come into force on the date of signature of the order form on our petitchelem.fr website. In accordance with the LEN law of 21 June 2004, you have the opportunity to check the details of the order and its total price (price in euros including all charges and products plus delivery costs) and to correct any errors before confirming it to express your acceptance. However, the order can only be modified once it has been prepared in our warehouses, for goods made and personalised according to the consumer's specifications (ropes, flocking, grip modification...).

PETIT CHELEM will acknowledge receipt of your order electronically without delay.

b. Transfer of ownership

PETIT CHELEM retains full and complete ownership of the products sold until full collection of all sums due by the consumer in connection with his order, including costs and taxes. The transfer of ownership of goods purchased on petitchelem.fr by the consumer to a third party will not be undertaken by PETIT CHELEM. Only the original purchaser of the goods may claim access to the clauses of these general conditions of sale.

c. Proof of transaction

Purchase orders and invoices will be archived on a reliable and durable medium that can be legally produced as proof.

ARTICLE 5: WITHDRAWAL AND GUARANTEES

You have the right to withdraw from this contract without giving any reason within thirty (30) days. More information on returns and refunds on this page:

https://petitchelem.com/content/8-retours-et-remboursements

Legal guarantee of conformity

The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was his responsibility under the contract or was carried out under his responsibility.

To be in conformity with the contract, the goods must :

- Be fit for the use normally expected of similar goods and, where applicable :

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- Have the qualities that a buyer may legitimately expect in view of the public statements made by the seller or the manufacturer.

A two-year legal guarantee of conformity applies to your purchases, particularly tennis rackets. If a tennis racket is defective other than through normal use, the customer may return it to Petit Chelem. It will be carefully analysed by us to determine whether or not there is a defect and will then be returned to the supplier.

According to articles 211-1 to 211-4 of the Consumer Code: Before 18 March 2016, the presumption of anteriority is 6 months from delivery for all goods. The consumer is exempt from providing proof. For goods purchased after 18 March 2016, all lacks of conformity appearing during the 2 years following the purchase, with the exception of second-hand goods for which the period will be maintained at 6 months, are presumed to exist. Consumers will not have to provide any additional proof, as it is up to the professional to prove that the defect did not exist. You will then be contacted as soon as possible by Petit Chelem's after-sales service.

If the claim is accepted, the customer may, depending on the product, obtain an exchange or repair from Petit Chelem. If the repair or replacement of the product cannot be carried out or is not desired by the customer, a voucher for an amount equivalent to the purchase price of the item will be offered.

Credit notes issued as part of a customer return/cancellation are only valid for one year and will be automatically cleared after this period.

RETURNS AND REFUNDS

RETURN CONDITIONS :

For a refund, exchange or credit note to be accepted, the product must be new, complete and in its original packaging. 

The refund, exchange or credit note may be refused if the product is not in new condition or if it is incomplete when it is received in our warehouse.

Petit Chelem undertakes to provide the refund, exchange or credit note concerned within 72 hours (3 days) maximum, provided that the product(s) returned comply with the return conditions. 

Whatever the outcome of a request for a refund, exchange or credit note, the customer will be notified by e-mail within a maximum of 72 hours of receipt of the parcel in our warehouse. 

The return conditions can also be consulted on our Returns and Refunds page by clicking on ce lien.

RETURN COSTS :

The cost of returning goods is borne by the customer. Returns are accepted and may give rise to an exchange or credit note or refund only if made within a maximum of 30 days of receipt of the order.

If the product received by the customer is defective or does not conform to the initial order, Petit Chelem undertakes to reimburse or replace the product concerned free of charge at its own expense, subject to proper receipt of the product concerned.  

REIMBURSEMENTS :

We remind you that the maximum period for returning one or more products is thirty (30) days from the date of receipt of the parcel by the customer. 

Refunds are made using the same method of payment that the customer chose at the time of purchase. 

As a reminder, a refund, exchange or credit note will only be issued if the return conditions are respected.

ARTICLE 6: DELIVERY

a. Delivery :

PETIT CHELEM delivers its products in mainland France (including Corsica). The products will be delivered to the address indicated by the consumer on the order form.

Shipments to France :

For deliveries to relay points in mainland France, Petit Chelem uses the Relais Colis carrier. A flat-rate contribution of €4.90 towards shipping costs is required for all orders of €49 or less. 

For home deliveries in Metropolitan France, Petit Chelem uses the carrier COLISSIMO. A flat-rate contribution of 7.90€ towards shipping costs is required for all orders up to 69€. 

Petit Chelem uses Chronopost for express deliveries to relay points in mainland France. A flat-rate contribution of €12.90 towards shipping costs is required for all orders, regardless of the value. 

The average delivery time is recorded with the carrier and can be consulted by clicking on this link.

For heavy items (nets, court accessories, reservation boards, boxes and barrels of balls, fitness equipment, etc.), a variable supplement will be charged depending on the country of delivery without carriage paid (see table below). The consumer has a legal and contractual obligation to check the physical condition and contents of the parcel(s) on delivery in the presence of the delivery person.

Shipments to Belgium, Luxembourg, Germany, Italy, Spain and the Netherlands :

For deliveries to Germany, Italy, Belgium, the Netherlands, Luxembourg, Spain and Portugal, we only offer delivery to relay points. Delivery charges vary according to the country of dispatch. These charges are indicated below: